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Privacy Policy

We get it - privacy policies are usually boring and scary. We’ve tried to make this one actually readable, and to be clear about what we do (and don’t) do with your data.

This policy applies to people who use Operator in the United Kingdom.

Last updated: January 24, 2026

What is Operator?

Operator is your AI safety companion - basically Sam, a friendly voice on the phone when you’re travelling alone. It’s designed to make late-night walks or solo taxi rides feel safer, but it isn’t an emergency service.

What information do we collect?

The basics we need

When you set up Operator, you provide:

• Your name - So Sam knows who he's talking to
• Your phone number - So we can actually call you
• Your safety contact (optional) - Someone who gets a text when you say you're home safe

Your location (if you let us)

When you're on a journey, we might ask for your location. Here's why:

• Sam can tell you roughly where you are (helpful if you're in an unfamiliar area)
• Your safety contact gets a map link when you start your journey and when you arrive home

Important: You don't have to share your location. Operator still works without it, you just won't get location features.

How you use the app

We use Fathom Analytics (a privacy-focused analytics tool) to understand things like:

• Which buttons people press
• Which features are popular
• How people navigate the app

This is completely anonymous - we can't connect it to you personally. No tracking and no cookies following you around the internet.

How do we use your information?

We use your information only to run the service and help to make you feel safe:

• Making calls - We call your number when you tap "Call me now"
• Personalizing Sam - He uses your name so it feels like talking to an actual friend
• Texting your contact - When you tap "I'm home safe," they get a text
• Sharing location - If enabled, to let your contact know where you are
• Improving Operator - Using anonymous usage data to imrpove the product

Calls are handled automatically by our systems and service providers. We don’t have people listening in to conversations as part of the service.

Our legal basis for using your data

Under UK data protection law, we need a lawful reason to use personal data. Here’s how that works for Operator:

• Profile details and calls - we use these to provide the service you choose to use (this is necessary to deliver Operator to you)
• Location data (optional) - we only use this if you choose to share it, and you can turn it off at any time (this is based on your consent)
• Anonymous usage analytics - we use this to understand how the app is used and improve it over time (this is based on legitimate interest, and can’t be linked back to you)

Where does your information live?

On your phone

Your profile (name, number, safety contact) is stored locally in your phone’s browser storage - not on our servers. This means:

• Your data stays with you
• We’re not storing everyone’s personal data in one central database
• If you clear your browser data, your profile is removed

With our trusted partners

To make Operator work, we use some great services:

• ElevenLabs - AI Voice generation
• Twilio - Handles the actual phone calls and texts
• Zapier - Connects the services together
• Google Maps - Converts GPS coordinates into addresses
• Fathom - Anonymous usage analytics

Each provider only receives the information needed to perform their role, and we choose partners that take data protection seriously. Each of these providers has their own privacy policies, which explain how they handle data in more detail.

Who do we share your info with?

We don't sell your data. Ever. Full stop.

The only times we share your information:

• Your safety contact - when you choose to notify them you’re home safe
• Service providers - The companies listed above, but only what they need
• If legally required - For example, in response to a valid court order

What we don’t do with your data

We don’t use your data for advertising, profiling, or background surveillance. We don’t sell personal data, and we don’t track you outside of Operator.

How do we keep your data safe?

We take security seriously:

• Everything is encrypted when it travels over the internet (HTTPS)
• We work with partners that meet strong security standards
• We only collect the minimum info we need
• Your profile data stays on your device, not our servers

Your rights

You're in control of your data:

• See your data - Your profile info is all in the app, in your Edit Profile page
• Change it - Update your profile anytime you want
• Delete your profile - Clear your browser data to remove your local profile
• Turn off location - via your phone’s settings whenever you choose

How long we keep data

We only keep personal data for as long as it’s needed to provide the service, support users, or meet legal requirements.

• Profile data stays on your device and is removed when you clear your browser data
• Usage and service data is kept only as long as necessary and regularly reviewed

Important note about call data: While your profile stays on your phone, our partners (ElevenLabs, Twilio) may keep records of calls and texts for their own purposes. To request deletion of this data:

• Contact us at sam@heyoperator.uk and we'll help you request deletion from our partners
• We'll do our best to facilitate this, but it's ultimately subject to our partners' data retention policies

If you’re not happy with how we handle your data, you also have the right to make a complaint to the UK Information Commissioner’s Office (ICO) at ico.org.uk

Who can use Operator?

Currently UK only: Operator currently only works with UK phone numbers (starting with 07 or +44). We're planning to expand to other countries in the future.

You need to be at least 13 years old to use Operator. If you're under 18, we recommend asking a parent or guardian if you can use it.

International use

While Operator is currently UK-only for phone numbers, if you're a UK user traveling abroad:

• Phone calls and texts abroad will incur international charges from your phone carrier
• Location accuracy may vary by region
• Service quality might be affected by local network coverage

Changes to this policy

We may update this policy from time to time. If we do:

• We'll update the date at the top
• We'll tell you about big changes in the app
• If you keep using Operator after changes, it means you're okay with them

Who’s responsible for your data

Operator is operated by Chapter 33 Ltd., based in the United Kingdom. We are the data controller for the personal data described in this policy. If you have questions about how your data is handled, you can contact us at sam@heyoperator.uk

Questions?

We're here if you need us:

• Email: sam@heyoperator.uk
• Website: heyoperator.uk